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In a tumultuous global business environment, change is a constant. Organizations are affected by many factors from the local economy to global competition. To be successful they must do more than react to changes, they need to be proactive.
Organization Development Fundamentals provides a starting point for those interested in learning more about taking this proactive approach. The authors explore the many facets of organization development and change...
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Boost productivity in your company by helping others capitalize on the time available to them each day. Provide tips and teaching tools to quickly prioritize activities and discover opportunities for improvement. Help your leaders and employees gain back time by building efficiencies into their regular routines. Increased productivity results in a more profitable business.
This trainer guide provides tips and pointers for facilitating an impactful...
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The only wild animals of size in Ireland or Scotland historically were the deer, the wolf, and the boar. The latter was admired for its strength and fierceness, and often appeared as a symbol on helmets. The grace of the deer and elk were also celebrated, and were often the centre of traditional Gaelic art. This fascinating volume explores the roles boar and deer have played in Gaelic literature throughout history, with sections on etymology, history,...
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As a customer, we've experienced both helpful and heartless customer service. Customers complain when they feel unheard or there is a lack of empathy from a representative. Guess whose voice is loudest, happy or dissatisfied customers? What if you could provide exceptional service to even the most challenging customers? Reduce customer complaints by using our caring customer service model to truly listen to and understand your customers from the beginning....
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Completely updated by genetics/genomics nurses for genetics/genomics nurses. The first best resource for the RN or APRN genetics/genomics nurse at any level and in any setting. Essential for all involved in this nursing practice specialty now and throughout this decade. Genetics/genomics nursing practice and care focuses on the actual and potential impact of genetic and genomic influences on health. These nurses advise and educate clients and families...
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This book presents key features, attributes and defining characteristics of Canadian Community Colleges and Institutes of Technology and the lessons they offer to developing countries in Asia. Internationalization initiatives of Community Colleges suggest that partnerships in skills and human capital development are possible in countries at various stages of development and are in fact the hallmark of successful global economies. The publication draws...
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Company trainers work hard to develop employee skills that positively affect the business. Take advantage of our ready-to-use customer service lesson that helps drive the right behaviors to support both the needs of your customers and your company. Use our CARES Model to institute best practices that increase customer satisfaction. Teach others how to turn challenging customer situations around for positive, productive results.
This trainer guide...
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Gun Trader's Guide is the bestselling collectible firearms reference, having sold over two million copies in thirty-eight editions. The guide includes prices for all types of firearms, but what if you are only interested in buying, selling, and collecting handguns? Then Gun Trader's Guide to Handguns is the book for you! Featuring all your favorite handguns from the original Gun Trader's Guide, plus hundreds more, this is the only reference you'll...
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"Red Deer Stalking at Home and Abroad" is a collection of essays, articles, and personal experiences related to hunting red deer, written by various authors. Full of interesting information and entertaining stories, this volume is not to be missed by modern hunters and collectors of vintage sporting literature. Contents include: "An American's Impressions of Deer-Stalking in Scotland, by Charles W. Ogden", "The Future of Deerstalking", "The Red Deer...
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Completely updated by vascular nurses for vascular nurses. The first best resource for the RN or APRN vascular nurse at any level and in any setting. Essential for all involved in vascular nursing practice now and throughout this decade. The vascular nurse focuses on the needs and care of individuals and their families with known or at risk for vascular disease. This includes patient education, health promotion, care management, assessment for alterations...
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Assessing and managing pain-the primary symptom for those seeking health care-is imperative in every RN's daily practice. Pain management nursing takes this further with its specific focus to alleviate pain, improve pain relief, optimize function, and maintain quality of life of patients across the life span and in every practice setting. The premier resource for today's pain management nurse, Pain Management Nursing: Scope and Standards of Practice,...
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You've been asked to manage a key project--or perhaps you've volunteered for an assignment that could advance your career. So how do you make sure the project succeeds? Managing Projects walks you quickly through the basics, including:
Drawing up a realistic schedule and project plan
Monitoring key tasks and benchmarks
Communicating with stakeholders
Bringing the project to a close
Don't have much time? Get up to speed fast on the most essential...
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Reconnecting Reading and Writing explores the ways in which reading can and should have a strong role in the teaching of writing in college. Reconnecting Reading and Writing draws on broad perspectives from history and international work to show how and why reading should be reunited with writing in college and high school classrooms. It presents an overview of relevant research on reading and how it can best be used to support and enhance writing...
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Selling B2B products or services is difficult. Customers have a million reasons not to buy. Salespeople may devote months to closing a deal, only to lose out at the last minute over a minor issue or a few dollars in price. Thus, salespeople can't afford self-inflicted mistakes that block their success. Sales coach Keenan — who goes by only one name — offers his logical "gap selling" strategy to help salespeople overcome errors and improve results....
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Transplant nursing is the delivery of specialized nursing care focused on protecting, promoting, and optimizing the health and abilities of both the transplant recipient and the living donor across the life span. Patient care includes prevention, detection, and treatment of illness and injury related to diseases treated by solid organ transplantation and to diseases that may result from living donation. Transplant nursing also addresses the prevention...
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